Refund Policy

Failed videos: automatic refunds to your wallet

If a video fails to generate, is cancelled, or does not finish within our time limit, its full price is returned to your GlassCore wallet automatically. You do not need to ask. Refunded videos also do not count toward your usage limit.

Completed videos

Because AI results vary and each generation has a real cost, completed videos are not refundable just because you did not like the result. If a video is clearly broken (for example, corrupted or empty), contact us within 7 days with the video’s prompt and we will review it and may credit your wallet.

Wallet credit

• Wallet credit can only be used on GlassCore and cannot be withdrawn or transferred to a bank account, card or another user.
• Wallet credit does not expire while your account is active.
• If you were charged but your wallet was not credited, it is usually fixed automatically within a few minutes. If not, contact us with the payment reference.
• Duplicate or erroneous charges confirmed by our payment partner are refunded to the original payment method.
• Where the law requires a refund of unused credit, we will refund it to the original payment method.

Account suspension

If we close an account for breaking our Acceptable Use Policy, unused credit may be forfeited where permitted by law.

Contact

Refund questions: [support email] or our contact form.